How do I report unauthorized transactions?

In the unfortunate event that you detect any unauthorised transactions on your account, prompt action is crucial to safeguarding your funds and identity.

Here's what you should do:

1. Contact Our Support Team Immediately

• Contact our dedicated support team immediately to report unauthorised transactions.

2. Provide Detailed Information

• When contacting support, provide as much information as possible regarding the unauthorised transactions, including:
  • The date and time of each transaction
  • The amount of each transaction
  • Any relevant details about the merchant or recipient

3. Take Security Measures

• As part of our security protocol, we may recommend taking measures to secure your account while we investigate. This may include:
  • Changing your account password
  • Adding extra security features
  • Temporarily freezing your card