FAQ

Who we are?

• What is Stella Pay?
• What do we offer?

Identity Verification

• What could cause my KYC verification to fail?
• What document is required to apply for a Stella Pay account?
• How long is the KYC process?
• What document type is not supported?
• Which countries and jurisdictions are not supported by Stella Pay?

Account Management

• Change of Email address
• Change of Phone number
• Change password
• How can I close my Stella pay account?
• Can I recover a deleted account?

Stella Card Guides

• How can I apply for a Stella Card?
• Is the Stella Card a credit or debit card?
• What are the differences between a physical card and a virtual card?
• How much is the fee for applying for a physical card?
• How long does it take for the physical card to be delivered?
• How to activate my physical card ?

See all 18 articles

Stella Card Transactions

• How do I turn on the auto-top-up features?
• How to top up my Stella Card?
• How can I withdraw from ATMs using a Stella Card?
• Is there a fee for ATM withdrawals?
• What is the withdrawal limit ?
• What should I do if I cannot withdraw money/cash from an ATM?

See all 13 articles

Deposits and Withdrawals

• How can I deposit cryptocurrency into my StellaPay account?
• What cryptocurrencies and networks are supported by Stella Pay?
• What is the minimum deposit amount?
• How long does it take for Stella Pay to receive assets after a successful deposit?
• What are the fees for depositing cryptocurrency into my account?
• What should I do if I accidentally deposit to the wrong address or use the incorrect network?

See all 9 articles

Campaign

• How can I earn commissions through promoting Stella Pay cards?
• How much reward can I earn through the referral program?
• How do I track my commission earnings and referrals?

Stella Pay on Telegram Mini App

• Introducing Stella Pay on Telegram Mini App!
• How do I get the refund if I failed my identity verification?
• Terms of Use for Stella Pay Telegram Mini App