What could cause my KYC verification to fail?

The failure of your KYC verification could be due to several reasons：

1. Eligibility criteria

• Failure to meet the minimum age requirement of 18 years old may result in verification failure. Please ensure eligibility before proceeding with verification.

2. Incomplete or inaccurate information

• Missing or incorrectly entered details during the verification process.
• Mismatch between the information provided and the documents submitted.

3. Stella Pay Unsupported Countries/ Regions

• Verification services may be unavailable in certain countries or regions due to regulatory restrictions. Kindly check unsupported regions before verification. 

4. Common Reasons for Identity Document Verification Failure

• Unsupported Document Type
• Unsatisfactory Document Photo
• Expired Document
• Duplicated Verification

5. Common Reasons for Facial Recognition Failure:

• Poor Lighting
• Blurry Image
• Facial Coverings/Incomplete Facial Capture
• Facial and Identity mismatch

6. Non-response:

• Failure to respond to verification requests or provide additional information when requested.

Please review and update the relevant information accordingly to ensure a smooth verification process.