Stella Support
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Recent activity by Stella Support-
What do we offer?
Stella Pay offers a range of cutting-edge services to global clients, including: VISA Credit Cards accepted at over 40 million merchants worldwide A secure digital wallet designed to safeguard you...
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How much reward can I earn through the referral program?
Rules Whenever a friend you invited successfully gets their card approved, you will immediately receive a referral reward. You will also earn a reward at a certain rate when they top up their accou...
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How can I withdraw from ATMs using a Stella Card?
Here are the steps to withdraw from ATMs using a Stella Card: Step 1: Locate an ATM with the Visa logo and ensure that it accepts Visa withdrawals.Step 2: Insert your Stella Card into the ATM's pro...
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What is the minimum deposit amount?
The minimum deposit amount is as follows: Type of Cryptocurrencies Minimum amount USDT/USDC 0.1 BTC 0.0001 ETH 0.001
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What are the differences between a physical card and a virtual card?
A virtual card is issued immediately upon setup, enabling online transactions and allowing linkage with payment platforms like Google Pay, Alipay, and WeChat Pay for your spending needs. In contras...
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Change password
How do I change my password? Step 1: Log into your Stella Pay account, navigate to the Home page, and click on your profile in the top left corner. Step 2: Click on "Security Settings". Step 3: Wit...
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What could cause my KYC verification to fail?
The failure of your KYC verification could be due to several reasons： 1. Eligibility criteria Failure to meet the minimum age requirement of 18 years old may result in verification failure. Please...
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How do I track my commission earnings and referrals?
Step 1: Launch your Stella Pay app and log into your account. Step 2: Tap the “Invite and Earn” section in the top right corner to access the referral interface. Here, you can track your rewards an...
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Is there a fee for ATM withdrawals?
Yes, there is a fee for ATM withdrawals. It is 2% + ATM's fee.
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How long does it take for Stella Pay to receive assets after a successful deposit?
Funds are credited in as fast as 3 minutes, and your wallet balance will update automatically. However, the timing depends on blockchain conditions. Transfers made during peak times may take longer...