Stella Support

A virtual card is issued immediately upon setup, enabling online transactions and allowing linkage with payment platforms like Google Pay, Alipay, and WeChat Pay for your spending needs. In contras...

How do I change my password? Step 1: Log into your Stella Pay account, navigate to the Home page, and click on your profile in the top left corner. Step 2: Click on "Security Settings". Step 3: Wit...

The failure of your KYC verification could be due to several reasons： 1. Eligibility criteria Failure to meet the minimum age requirement of 18 years old may result in verification failure. Please...

Step 1: Launch your Stella Pay app and log into your account. Step 2: Tap the “Invite and Earn” section in the top right corner to access the referral interface. Here, you can track your rewards an...

Yes, there is a fee for ATM withdrawals. It is 2% + ATM's fee.

Funds are credited in as fast as 3 minutes, and your wallet balance will update automatically. However, the timing depends on blockchain conditions. Transfers made during peak times may take longer...

The delivery fee for a physical card varies depending on your mailing address. However, you can apply for a free physical card once you have topped up BTC, ETH, USDC, or USDT to an equivalent of 20...

How can I close my Stella pay account? Step 1: Log into your Stella Pay account, navigate to the Home page, and click on your profile in the top left corner. Step 2: Click on “Security Settings”. S...

Your document may not be suitable for KYC verification due to the following reasons: Expired Documents: To verify your identity, we require valid and current identification documents. We do not ac...

You can withdraw up to $2,000 per day and $10,000 per month. With the ability to make withdrawals up to three times per day and 30 times per month, you have the flexibility to seamlessly manage you...