Stella Support
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Recent activity by Stella Support-
How do I get the refund if I failed my identity verification?
The card application fee will be auto refunded to your Stella Pay wallet if your identity verification is unsuccessful. You can view or claim your balance through the Stella Pay App. Simply tap 'Ge...
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What cryptocurrencies and networks are supported by Stella Pay?
Stella Pay is committed to continuously improving our products and enhancing the user's experience. Currently, Stella Pay supports a variety of cryptocurrencies, including BTC, ETH, USDT, and USDC,...
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How can I apply for a Stella Card?
To apply for a Stella Card, visit our website at https://www.stellapay.io/ and click the “Get the APP". This will direct you to a page with a QR code to download our app from Google Play Store or a...
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Change of Phone number
How do I change my phone number? Step 1: Log into your Stella Pay account, navigate to the Home page, and click on your profile in the top left corner. Step 2: Click on “Security Settings”. Step 3:...
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How do I turn on the auto-top-up features?
Kindly follow these steps to enable auto-top-up: 1. Log into your Stella Pay account and navigate to the "Card" page. 2. Within the "Card" section, find and select "Auto top-up". 3. Toggle the sw...
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How long is the KYC process?
The KYC process typically takes 1-2 working days. Thank you for your patience during this process. If your identification documents are genuine and valid, there is a high likelihood that they will ...
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What do we offer?
Stella Pay offers a range of cutting-edge services to global clients, including: VISA Credit Cards accepted at over 40 million merchants worldwide A secure digital wallet designed to safeguard you...
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How much reward can I earn through the referral program?
Rules Whenever a friend you invited successfully gets their card approved, you will immediately receive a referral reward. You will also earn a reward at a certain rate when they top up their accou...
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How can I withdraw from ATMs using a Stella Card?
Here are the steps to withdraw from ATMs using a Stella Card: Step 1: Locate an ATM with the Visa logo and ensure that it accepts Visa withdrawals.Step 2: Insert your Stella Card into the ATM's pro...
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What is the minimum deposit amount?
The minimum deposit amount is as follows: Type of Cryptocurrencies Minimum amount USDT/USDC 0.1 BTC 0.0001 ETH 0.001