Stella Support
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Recent activity by Stella Support-
How to download my statement
Accessing your Stella Pay Card statement is simple and convenient. Just follow these steps: Step 1: Log in to your Stella Pay account and navigate to the "Card" section. Step 2: Within the Card sec...
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How to freeze/unfreeze my Stella Card?
To freeze your Stella Card: Step 1: Launch your Stella Pay app and sign into your account.Step 2: Navigate to the "Card" section and tap on the top-right icon. This will lead you to "Card Settings....
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How to transfer the balance in between my virtual and physical card?
To transfer your balance, please follow the instructions below: Step 1: Launch the Stella Pay app and log in to your account. Step 2: Go to the "Card" section and tap on the card for which you want...
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How do I report unauthorized transactions?
In the unfortunate event that you detect any unauthorised transactions on your account, prompt action is crucial to safeguarding your funds and identity. Here's what you should do: 1. Contact Our...
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What should I do if my physical card is lost or stolen?
If you discover that your physical card has been lost or stolen, it's crucial to take immediate action to protect your finances and personal information. Here's what you should do: Consider freezi...
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How to spend with my Stella virtual card?
Using your virtual card for transactions is straightforward and convenient. Here's a step-by-step guide: Step 1: Log into your Stella Pay account and access your virtual card information. Step 2: ...
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How to bind my Stella Card with Google Pay ?
To bind your Stella card to Google Pay, please follow these steps: Step 1: Launch the Google Wallet app on your Android device. If you haven’t installed it yet, download it from the Google Play Sto...
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How to bind my Stella Card on WeChat pay?
To bind Stella card to WeChat Pay, kindly follow these steps: Step 1 : Launch the WeChat app on your smartphone. Step 2 : From the main screen of WeChat, navigate to the "Me" section, select "Ser...
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How to bind my Stella Card on Alipay?
To bind your Stella Card with Alipay, follow these instructions: Step 1: Launch the Alipay app on your mobile device and ensure you are logged in to your account. Step 2: Navigate to your profile a...
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Which exchange rate will you use ?
For Cryptocurrency Transactions: We use real-time exchange rates for cryptocurrency transactions, which are derived from major exchanges, to ensure you get the most current rate at the time of you...