Stella Support
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Recent activity by Stella Support-
What are the fees for depositing cryptocurrency into my account?
When depositing funds into Stella Pay, users only need to cover the transaction gas fees required by the respective network (charged by your own wallet). Stella Pay does NOT charge any fees for dep...
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How long does it take for the physical card to be delivered?
The standard delivery timeframe for a physical card typically ranges from 2 weeks to 1 month; however, due to geographic factors, some countries may experience longer delivery periods.
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Can I recover a deleted account?
Once an account is deleted, it cannot be recovered, including any transaction history from your card, crypto transactions (both deposits and withdrawals), and card number. However, you can use the ...
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Which countries and jurisdictions are not supported by Stella Pay?
Afghanistan, Albania, Armenia, Belarus, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Central African Republic (the), Congo, Congo (the Democratic Republic of the), Cuba, Eritrea, Guinea-Bis...
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Terms of Use for Stella Pay Telegram Mini App
By accessing or using any service provided through the Stella Pay Telegram Mini App (the “Mini App”), you agree to this Terms of Use for Stella Pay Telegram Mini App (the “Mini App Terms”). These t...
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What should I do if I cannot withdraw money/cash from an ATM?
If you encounter issues with withdrawing money/cash from an ATM, here are a few steps you can take: 1. Check Account Balance: Verify if your account balance is sufficient for the withdrawal. 2. E...
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What should I do if I accidentally deposit to the wrong address or use the incorrect network?
Unfortunately, we are unable to assist in retrieving deposits made to the wrong address. Cryptocurrency transactions are irreversible, and once a deposit is confirmed in the blockchain, it cannot b...
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How to activate my physical card ?
Stella Physical Card Activation Instructions: Launch the Stella Pay app and log into your account. Select the "Card" button on the home page. Choose your physical card. On the card activation page...
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How long does it take for Stella Pay to withdraw a cryptocurrency?
The withdrawal time for cryptocurrency on Stella Pay varies depending on the amount and the blockchain's processing time. Some withdrawals may go through automated processes. For more information, ...
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Is there an annual fee for Stella Card?
No, there is no annual fee for our card.