Stella Support
- Total activity 141
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 77
Articles
Recent activity by Stella Support-
What should I do if I failed to withdraw from an ATM but the balance was still deducted?
Should you find that your account balance has been deducted even after an unsuccessful ATM withdrawal, take the following steps: 1. Immediately reach out to Stella's customer support Report the un...
-
Is there a fee for crypto withdrawals?
Yes, it does. You can easily access details about the withdrawal fee directly within the app.
-
Where can I use a Stella Card?
You can use your Stella Card at over 40 million Visa merchants worldwide, including various physical stores and online platforms that accept Visa payments. Whether you're shopping online or offline...
-
What can I do if I forgot my card PIN?
If you have forgotten your Stella card PIN, please follow the steps below to reset a pin: Step 1: Launch your Stella Pay app and log into your account.Step 2: Navigate to the "Card" section.Step 3:...
-
What is the spending limit for my card?
Your spending limit is primarily determined by the available funds in your Stella Card balance or Stella Pay digital wallet. Regular users have a daily spending limit of $100,000.
-
Can I cancel a withdrawal if I enter the wrong address or network?
If the transfer is submitted to the blockchain, it means the transaction is irreversible, and we cannot assist in recovering any funds. We strongly encourage you to carefully review all details bef...
-
How to cash out from a Stella Card?
Cashing out from the card means converting your USD into USDT/USDC, to cash out from a Stella Card, please follow these steps: Step 1: Launch your Stella Pay app and log into your account.Step 2: N...
-
My transaction failed but the available balance has been deducted from my account. What should I do?
Transaction failures with deductions from the available balance can be caused by: Technical glitches in the payment system Issues with the merchant's processing Temporary authorization holds that ...
-
Is there a fee for cashout?
Yes, it does. You can easily access details about the withdrawal fee directly within the Stella Pay app.
-
Where can I check my Stella Card information, transaction records and billing statement?
Simply navigate to the "Card" section within your Stella Pay account. Here, you'll find comprehensive details about your card, including Stella Card information, transaction records and billing sta...